Outsourcing has been stigmatized as being all about labor arbitrage – shifting the work (whether it’s procurement, payroll, customer service) to another party, usually in another part of the world where it can be done cheaper. While outsourcing MRO procurement is a good start to centralize this critical, yet non-core function, it’s really just the beginning of the journey to a more connected, mutually beneficial approach.
The evolution towards the as-a-service model blends people and technology to deliver true value. SDI’s Kurt Meiers takes us through the evolution of procurement and sourcing to this as-a-service model, outlining the drivers, enablers and obstacles, and how this new model is bringing agility and reliability to MRO.
