SDI

The Digital Supply Chain Company

Our Values

About Our Values

The Core 5 that make SDI…SDI.
Core5 book

Speed to Execution

Act with a sense of urgency without sacrificing quality. Our goal is to help the client realize the benefits of our services as soon as possible. The sooner we implement great ideas, the sooner we realize the positive impact on our business.

What’s in our DNA:

  • We hold ourselves and others accountable to clear standards of service excellence in an increasingly dynamic environment. When necessary, effectively and appropriately confront performance issues, resource constraints and other obstacles to meet objectives.
  • We set clear and consistent goals and expectations.
  • We ensure seamless implementations with limited disruption to the client’s operations.
  • We develop courses of action that will ensure that our clients’ needs are met with a high standard of excellence, urgency and predictability.
 

Agility

Continually learn, and be willing to pivot. We provide agile, business-outcome-focused solutions. To be agile, we need flexibility and a near-obsessive ability to scale.

What’s in our DNA:

  • We challenge the status quo to unlock full potential.
  • We are open to new perspectives, new ideas, and new ways of doing things.
  • We demonstrate service by going beyond what is expected.
  • We focus on creating the right solutions to address specific needs.
  • We anticipate the unexpressed or future needs of current and potential customers.
  • We value diversity of our workforce and diversity of thought and perspective.
  • We continually seek to improve performance.
Storage warehouse
Startup business meeting

Teamwork -- One SDI

We’re all in this together. We’re all a part of this supply chain ecosystem that we’ve created. It includes our technology, our suppliers and strategic partners, our processes, and our people. All of our people. And it works best when we all work together.

What’s in our DNA:

  • We partner across departmental lines and work cooperatively within and outside our own team to best serve client needs and exceed expectations, breaking down silos.
  • We actively support key decisions while promoting a spirit of teamwork to demonstrate the commitment of one firm, one SDI.
  • We promote a climate of respect, cooperation, collaboration, and open communication.
  • We actively support an inclusive environment where all employees can thrive.

Operational Excellence

Lead the industry. We will continue to offer the level of expertise and service that our customers have come to expect, and that is unparalleled in the industry.

What’s in our DNA:

  • We pursue results and solutions with energy, drive, and a need to finish.
  • We seek to enhance the business for our customers and ourselves.
  • We persist in the face of resistance, roadblocks, and setbacks.
  • We hold ourselves and others accountable for achieving challenging goals.
  • We recognize that simple is often better; we seek to make things easier for our customers and employees.
  • We identify issues before they become problems and offer solutions.
  • We rely on our experience and expertise to effectively solve problems and engineer solutions, but we don’t limit ourselves to the way we’ve done it in the past.
African American warehouse dispatcher checking stock in industrial storage compartment.
Core5 eBook
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ESENCIA 5 EBOOK

Courage

Innovate and make misstakes. SDI has entrepreneurial roots. Let’s take advantage of that and embrace innovation! We need to think differently, be curious, fail fast, and have the courage to challenge the status quo if we’re going to succeed. Let’s listen to everyone’s ideas and be more open to trying new things, even if they don’t work out in the end. Nobody likes failure – but we must accept it, because it’s part of the learning process. We’ll make mistakes. That’s okay. We’ll learn from our mistakes together, and we’ll grow.

What’s in our DNA:

  • We look for the answer, not the blame.
  • We don’t think of failure as the end game; it’s the way we learn, adapt, and keep working towards our goals.
  • We possess the courage to adapt and try something new.
  • We are willing to defy current state and challenge assumptions and introduce something new or different without fear of failure.
  • We encourage new ideas, candid feedback, and conflicting opinions.
  • We act with integrity and own up to our mistakes.
  • We welcome a customer problem we’ve never solved; it presents an exciting opportunity to go the extra mile to delight them and learn something new.

Interested in joining us? See open jobs here.

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